01
Take the call. Keep the context.
Find the customer by phone number, pull up their sites and equipment, and get the next job onto the board.
PHONE-FIRST INTAKE DISPATCH SOFTWARE FOR SERVICE TRADES
Keep calls moving.
Keep the whole shop in sync.
Dispatch your crew, track equipment and maintenance, and get completed work ready for billing. One flat monthly rate for your whole company.
CA$199/month per company, tax included · 14-day free trial · Unlimited crew · No credit card required
LESS PHONE TAG. MORE JOBS MOVING.See what it does
Made for the work you do. HVAC Refrigeration Plumbing ElectricalBuilt in Canada · For shops across Canada
A SHARED PICTURE OF THE DAY
Less chasing.
More getting it done.
The call on a sticky note. The update in a group text. The invoice in a glove box. Give it all a place your team can find.
02
The right call, in the right hands.
Offer work to the crew or assign a technician. See who accepted, who’s on the way, and what still needs attention.
CLEAR OWNERSHIP03
A basement shouldn’t stop the day.
Read cached jobs and queue notes, photos and completions offline. Accepting a call and sending a text need a connection.
OFFLINE OUTBOXTWO-WAY SMS UPDATES
The arrival text is only half the conversation.
Send an ETA from the job. Customer replies stay on the job timeline, and the office gets an alert so it can follow up with the context in view.
- Arrival texts from your company’s dedicated SMS number
- Customer replies and message delivery status on the job
- An office alert when a customer replies
Illustrative example
Arrival update example
Mountain View Bakery · Job #1042
- Technician’s text
- On the way — about 30 minutes.
- Customer’s reply
- Thanks. Please use the rear entrance.
- Office
- Reply visible with the job details
Illustrative text exchange; the demo does not send real messages.
EQUIPMENT KNOWLEDGE
Know the unit before you climb the ladder.
Keep equipment specs, photos and service history with the unit. See which parts your shop fitted to the same make and model, even at another customer’s site.
- Equipment details, including filter and belt sizes where applicable
- Previous work, nameplate photos and warranty information
- Parts history with supplier details close to hand
Illustrative example
Equipment record
Rooftop unit · RTU-3
- Filter
- 20 × 25 × 2
- Belt
- 4L-480
- Previous work
- Belt replaced · service notes saved
A familiar unit, even on your first visit.
SEASONAL MAINTENANCE
Get next season’s maintenance onto the board.
Keep customer maintenance agreements and enrolled equipment in one place. Preview the work coming due, then generate visits grouped by site and maintenance period.
- Track due and overdue equipment
- Preview seasonal jobs before creating them
- Bring the due units at each site into one visit
Illustrative example
Seasonal visit example
Riverside office · fall service
- Site
- Riverside office
- Equipment due
- RTU-1 · RTU-2 · RTU-3
- Plan
- One visit covering three units
Less rebuilding the same list each season.
READY FOR THE OFFICE
Keep every visit ready for billing.
Keep your paper invoice book. Bring the photo, work performed, parts, time on site and PO number back together so the office can price the work and mark it billed.
- A shared To be priced queue
- Optional PO numbers on jobs and accounting CSV exports
- Configurable invoice capture for return visits
Illustrative example
Billing handoff example
Job #1042 · ready to price
- Paperwork
- Invoice photo and work notes
- Visit details
- Parts used and time on site
- Office workflow
- To be priced → Priced → Billed
The context behind the invoice stays with the job.
FOLLOW-THROUGH
Give every follow-up a home.
Keep Calls to make, quotes and parts follow-up visible. Track ordered and received parts with supplier references, link a booked callback to its job, and see what still needs attention.
THE OWNER’S VIEW
See what moved this week.
Review completed work and response times alongside the current backlog, maintenance due and work waiting to be priced.
FROM FIRST RING TO WRAPPED UP
One call.
Everyone in the loop.
01
Take it in
Find the customer, capture the problem, and offer or assign the call.
02
Send the crew
The technician accepts, sees the details, and texts an arrival time.
03
Wrap it up
Record the work, parts and invoice photo before leaving the job.
04
Close the loop
The office has what it needs to price the work and mark it billed.
One shared workflow. Views for the technician, the office and the owner.
TWO-WAY SMS UPDATES
“On my way.”
Off your plate.
Send an arrival text and keep the customer’s reply with the job. The office can see the conversation and follow up. Pick an arrival time to preview the message.
- A quick ETA from the technician
- Replies in the job conversation
- Delivery status on the timeline
Send an arrival updatePreview
A clearer arrival. A customer who’s in the loop.
ONE COMPANY. ONE MONTHLY RATE.
Room for your
whole crew.
Add technicians, dispatchers and owners without per-user fees. For service businesses across Canada.
In the US? getpaperticket.com
CA$199/month per company, tax included
Unlimited users and technicians.
- Dispatch, customer records and two-way SMS updates
- Equipment history and seasonal maintenance
- Billing handoff, accounting CSV exports and weekly reporting
14-day free trial. No credit card required. No automatic charges without explicit checkout.
Messaging limits apply. Free trials include about 50 arrival texts from your shop’s own number.
Start your free trialWho is Paperticket built for?+
Service businesses with a small crew, a busy office and plenty of calls to keep track of. Choose heating and cooling, refrigeration, plumbing, electrical or general service, or several trades at once; each sets starting defaults for equipment, job tags and optional refrigerant fields that you can adjust later. Technicians, dispatchers and owners each have views suited to their work.
Can we keep using our paper invoice book?+
Yes. Record the invoice number and photograph the slip at closeout. Completed work then waits in To be priced with the technician’s notes, parts and time on site. The office can mark it priced and billed.
Does Paperticket support two-way SMS?+
Yes. Send an arrival text from the job and receive customer replies on the job timeline, with alerts for the office. This covers arrival updates and replies, not a general chat inbox. Turn texting on from Company settings; your shop gets its own local number. Texting is available to shops in Canada; it isn’t available for US shops yet. The demo simulates texts.
Do my technicians need to install an app?+
Paperticket runs in the browser on the phones your crew already carries and on the office computer. Add it to the phone’s home screen for quick access.
What happens when a technician loses signal?+
Previously loaded jobs remain readable from the phone’s cache. Notes, photos and completions can wait in an outbox until the connection returns. Accepting a call and sending a text need a connection.
What does it cost?+
The monthly subscription is CA$199/month per company, tax included. New shops start with a 14-day free trial—no credit card required. After the trial, pricing is a flat monthly rate per company with unlimited users and technicians—no per-seat caps and no per-user fees. Creating an account never starts automatic charges without explicit checkout.
Can I try it before signing up?+
Absolutely. The demo uses sample calls and a sample team, with changes saved only in your browser. Switch between office, technician and owner roles, walk through a job, and reset the demo whenever you like. Demo texts are simulated.
YOUR SHOP STARTS HERE
Your next chapter.
A little less chaos.
Start your 14-day free trial. Confirm your email, set up your shop, and invite your crew.
14-day free trial CA$199/month per company, tax included Unlimited crew
Create your account.
Start your 14-day trial on Paperticket. Set up your shop and invite your crew.
Create account 14-day free trial · Flat rate per company, unlimited crew. No credit card required.