Support & Help
Resources, account recovery, and assistance for Paperticket.
Paperticket is operated by Paperticket Software Inc. Contact support for account, billing, privacy, access or correction requests, and account closure. Include your company name, the affected feature, approximate time and a brief description. Do not send passwords, payment card details or unnecessary customer information. Support is not an emergency service; no response-time guarantee is offered.
Get your shop set up
Build your equipment records
As owner or dispatcher, open Customers, select a customer and add their service locations and equipment. Open Equipment to record the make, model, serial number and relevant specs. Add photos and notes to keep the unit’s details close to its service history.
Plan seasonal maintenance
Open Maintenance as owner or dispatcher. Set up the customer’s maintenance agreement and check which units are enrolled. Review what is due, preview the season’s jobs, then generate the visits. Due units are grouped by site and maintenance period.
Hand completed work to the office
At closeout, capture the work performed, parts used, time on site and invoice details. In To be priced, the owner marks work priced and the office marks it billed. Add a PO number when the customer needs one. Owners can configure return-trip invoice capture in Company settings.
Customer Support
Email us directly at support@paperticket.ca.
Account Recovery & Password Reset
Locked out of your account or need a password reset link?
Reset your passwordInteractive Product Demo
Explore dispatcher, technician, and owner views with sample trade calls.
Open demo boardCommon Questions
How does the 14-day trial work?
New shops start with a 14-day free trial. No credit card is required upfront. After the trial, pricing is a flat monthly rate per company with unlimited users and technicians. There are no per-seat fees or auto-charges without an explicit checkout.
How do I cancel, export records or request deletion?
Company owners can manage subscriptions through the billing portal in company billing settings. Check the displayed cancellation date. A seven-day renewal grace period is separate from the trial; operational access can be restricted when entitlement ends. Active owners retain billing recovery and company export access. Download records and available attachments from Company Settings. Contact support for deletion or closure; cancelling billing does not delete records automatically. See the Terms and Privacy Policy for details.
Can technicians use Paperticket offline?
Previously cached jobs may remain readable on the same browser and device. Supported photos and job notes queue locally and attempt to synchronize when connected. Review failed or conflicted items; queued work is not saved to the server until synchronization succeeds. Do not clear site data before checking that work has synchronized. Accepting a call and sending an arrival ETA text message require an active connection.