Paperticket vs. ServiceTrade
ServiceTrade is built for commercial service contractors: HVAC, refrigeration, mechanical, fire protection and more. Its customer portal shows the asset history, the deficiencies technicians found, and quotes the customer can approve online.
Of the big names, it's the closest to what Paperticket focuses on. The difference is size: Paperticket is a simpler tool for shops with a handful of technicians, with a published price and a trial you can start yourself.
Stick with ServiceTrade if…
- Deficiency-to-quote sales is a big part of your revenue, and you want customers approving repairs in a portal.
- Your customers expect a portal with their equipment and service history.
- You want PO numbers carried through to QuickBooks.
Paperticket fits if…
- You're a small shop that mostly needs calls dispatched, equipment history kept and maintenance visits planned.
- You want to see the price and try it before talking to sales.
- You want arrival texts to customers from your shop's own number.
| Paperticket | ServiceTrade | |
|---|---|---|
| Price | CA$199/month per company, tax included, unlimited users | Not published. Based mainly on the number of technicians, plus the suite (Select, Premium, Enterprise) |
| Trying it | 14-day free trial, no credit card, or the demo | Demo on request |
| Who it's for | Small commercial HVAC and refrigeration shops | Commercial service contractors |
| Equipment history | Specs, photos, service history and parts used per unit | Asset details and service history, also shown to customers |
| Deficiencies to approved quotes | Quotes and follow-ups; no customer portal or online approval | Deficiencies found on site, online quotes, customer approval |
| PO numbers | On the job and in the billing export | On the job, synced to QuickBooks |
| Customer arrival texts | Arrival texts and replies on the job; messaging limits apply | Not described on its client-communication page |
Where ServiceTrade is stronger
ServiceTrade's customer portal and its deficiency-to-quote-to-approval loop are the core of its product, and Paperticket doesn't have an equivalent. If you win a lot of repair work from what technicians find during maintenance, that loop is worth a lot.
Where Paperticket is stronger
For a shop with a few technicians and a busy phone, Paperticket keeps to the daily work: take the call, get it to the right tech, keep the unit's history, and get completed work to billing. The price is published at CA$199 a month, tax included, for the whole company, and you can start a trial without a sales call.
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